Política de privacidad
Privacy Policy
Last Updated: January 1, 2026
This Privacy Policy describes how Cerevia ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://cerevia.myshopify.com/ (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully. By using our website or purchasing from Cerevia, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal requirements, or regulatory obligations.
When updates occur, the revised Privacy Policy will be posted on the Site and the "Last Updated" date will be modified accordingly.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources depending on how you interact with our Site.
We use this information to:
• Provide and operate the Services
• Process and fulfill orders
• Communicate with customers
• Provide customer support
• Improve website functionality and user experience
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Protect the rights and safety of our business and users
Personal Information We Collect
The types of personal information we collect depend on how you interact with the Services.
Information You Provide Directly
Information you may provide directly includes:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment confirmation information
• Account login credentials
• Customer service communications
Some features of the Services require certain information to function properly. If you choose not to provide this information, some Services may not be available.
Information Collected Automatically
When you visit the Site, certain information may be collected automatically, including:
• Device information
• Browser type
• IP address
• Network connection data
• Pages visited and interactions with the Site
This information may be collected using technologies such as:
• Cookies
• Pixels
• Web beacons
• Analytics tools
Information Collected from Third Parties
We may also receive personal information from third parties, including:
• Shopify, which powers our online store
• Payment processors that handle payment transactions
• Advertising and marketing partners
• Analytics and data service providers
These parties collect and process information in accordance with their own privacy policies.
How We Use Personal Information
Order Processing
We use personal information to:
• Process payments
• Fulfill orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Manage customer accounts
• Facilitate returns or refunds
Marketing and Advertising
We may use your information to send marketing communications through:
• Email
• SMS messages
• Online advertising platforms
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
Personal information may be used to detect and prevent:
• Fraudulent transactions
• Unauthorized account activity
• Illegal or malicious behavior
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and improve our Services.
Cookies help us:
• Remember user preferences
• Analyze website traffic
• Improve website performance
• Deliver relevant advertising
You can disable cookies through your browser settings, but doing so may affect certain website functions.
More information about Shopify cookies can be found at:
https://www.shopify.com/legal/cookies
Sharing Personal Information
We may share personal information with trusted third parties including:
• Payment processors
• Shipping and fulfillment providers
• Customer support platforms
• Data analytics providers
• Advertising and marketing partners
Information may also be disclosed:
• To comply with legal obligations
• To enforce our Terms of Service
• To protect our rights or the safety of users
• During business transactions such as mergers or acquisitions
Your Privacy Rights
Depending on your location, you may have rights related to your personal information, including:
• The right to access personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of personal information
• The right to request transfer of your personal information
• The right to restrict or object to certain processing activities
To exercise these rights, please contact us using the contact information below.
We may request verification of identity before processing certain requests.
Children's Privacy
The Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
If a parent or guardian believes a child has provided personal information to us, they may contact us to request deletion.
Data Security and Retention
We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only as long as necessary to:
• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
International Users
Your personal information may be transferred to and processed in countries outside of your country of residence.
Where required by law, we rely on recognized legal mechanisms such as Standard Contractual Clauses for international data transfers.
Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:
cereviasupport@gmail.com