Shipping policy

Shipping Policy

Effective Date: January 1, 2026
Last Updated: March 7, 2026

Orders are processed within 1–3 business days after payment confirmation.

Processing times do not include weekends or holidays.

Once your order has been processed, it will be shipped to the address provided during checkout.

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

Cerevia is not responsible for delays caused by incorrect or incomplete shipping information.

Estimated delivery times range from 2–31 business days after fulfillment, depending on the customer's location and the shipping method used.

Shipping timeframes may vary due to factors including:

• destination country
• customs processing
• carrier delays
• weather conditions
• peak seasonal demand

Please note that delivery time estimates are not guaranteed.

Once your order has shipped, you will receive tracking information via email when available.

Tracking updates are provided by the shipping carrier and may take several days to update.

Cerevia is not responsible for delays in tracking updates provided by carriers.

Cerevia is not responsible for shipping delays caused by:

• customs clearance
• carrier disruptions
• weather events
• incorrect shipping addresses provided by the customer

If your package appears delayed beyond the normal delivery window, please contact our support team so we can assist you.

Once an order has been shipped and accepted by the carrier, responsibility for the package transfers to the shipping carrier.

Carrier tracking confirmation serves as proof of shipment and delivery.

If you have any questions about shipping, please contact our support team:

cereviasupport@gmail.com